Director of Operations

Remote
Full Time
Experienced

LeapPoint, an OPMG Company, is a digital advisory firm focused on helping organizations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Gold Solution Partner, LeapPoint’s expertise spans the entire Adobe Experience Cloud ecosystem. The company’s certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds of enterprise-level clients.

LeapPoint is part of Omnicom’s precision marketing division, Omnicom Precision Marketing Group (OPMG). OPMG is a global network of agencies and consultancies, spanning CRM, customer experience design, and marketing technology and business consulting. 

We are seeking a Director of Operations to oversee the day-to-day operations related to Human Resources (HR), Information Technology (IT), contracts, and vendor management. In this role you will ensure the effective and efficient execution of operations in these critical areas to support organizational objectives, maintain smooth workflows, and ensure compliance with company policies and regulations.

Note: This is a remote, work from home position

As a Director of Operations at LeapPoint, you will have the opportunity to oversee:

HR Management:

  • Recruitment & Staffing: Oversee recruitment processes and ensure that staffing needs are met in a timely manner
  • Employee Relations: Foster a positive workplace culture and handle employee concerns, ensuring effective conflict resolution and communication
  • Onboarding & Training: Manage the onboarding process for new hires and coordinate employee training programs to improve skillsets
  • Performance Management: Work with HR teams to set performance goals, conduct performance evaluations, and provide feedback to employees
  • Compliance: Ensure compliance with labor laws and company policies

IT Operations:
  • Technology Oversight: Collaborate with IT teams to ensure that the organization's technology infrastructure is running smoothly
  • System Implementation: Oversee the implementation of new software, tools, or IT systems to improve operational efficiency
  • Troubleshooting & Support: Work with IT staff to resolve technical issues and provide support to employees regarding IT-related matters
  • Cybersecurity: Ensure the company adheres to cybersecurity best practices, maintaining the security of company data and systems

Contract Management:
  • Contract Drafting & Review: Oversee the drafting, reviewing, and approval of contracts to ensure they meet organizational needs and legal standards
  • Compliance: Ensure all contracts comply with applicable laws, regulations, and company policies
  • Renewals & Amendments: Monitor contract expiration dates, renegotiate terms when necessary, and oversee renewals and amendments
  • Vendor Relationships: Work with the legal department and other relevant teams to manage vendor contracts and service level agreements (SLAs)

Vendor Management:
  • Vendor Selection & Negotiation: Evaluate and select vendors that align with the organization’s operational goals. Negotiate terms and conditions to secure favorable contracts
  • Vendor Performance Monitoring: Track and assess vendor performance based on SLAs and KPIs, ensuring that services are delivered on time and within budget
  • Relationship Management: Develop and maintain strong relationships with key vendors to ensure long-term cooperation and service excellence.
  • Cost Control: Manage vendor budgets and identify opportunities for cost savings or more efficient vendor contracts

Operational Efficiency & Process Improvement:
  • Workflow Optimization: Identify and implement strategies to improve operational workflows in HR, IT, contracts, and vendor management
  • Policy Development: Collaborate with department heads to develop and enforce operational policies and procedures that enhance organizational efficiency
  • Reporting & Analytics: Generate reports related to HR metrics, IT performance, contract compliance, and vendor performance to assist with decision-making

Cross-Departmental Collaboration:
  • Team Coordination: Act as a liaison between HR, IT, procurement, and legal teams to ensure smooth operations across the organization
  • Project Management: Lead and support key cross-functional projects related to operational efficiency, systems implementation, and vendor management
  • Executive Support: Provide regular updates and reports to senior management regarding operational performance and any issues that need attention

The following skills will set you up for success:
  • 5-7 years of experience in operations management, with experience in HR, IT, contracts, and vendor management
  • Strong knowledge of HR practices, IT systems, contract law, and vendor relationship management
  • Exceptional problem-solving and organizational skills
  • Strong negotiation, communication, and interpersonal skills
  • Experience with contract management software, HRIS systems, and IT tools
  • Ability to manage multiple projects and deadlines simultaneously

Personal Attributes:
  • Leadership: Ability to manage and develop teams across diverse functional areas
  • Detail-Oriented: Focused on ensuring accuracy in contract details, HR processes, and IT implementation
  • Proactive: Capable of identifying issues before they arise and taking steps to address them
  • Collaborative: Able to work across departments to ensure smooth operations and achieve organizational goals
  • Adaptable: Flexible to handle varying workloads and work under tight deadlines

Education: Bachelor’s degree in Business Administration, Operations Management, HR, Information Technology, or a related field preferred. Master’s degree is a plus.

Travel: This position may require approximately 10-20% travel

Compensation & Benefits:
  • The base salary for this role is $140,000 - $175,000. Compensation varies based on experience, qualifications, and demonstrated results as a Director of Operations
  • Benefits include bonus, comprehensive healthcare, PTO, and more - https://www.leappoint.com/about/careers/


 

HERE'S A LITTLE MORE ABOUT US…

LeapPoint, an OPMG Company, has been on the Forbes list of America's Best Management Consulting Firms for eight consecutive years as well as being an honored Vault Consulting Top 50 firm, named a top boutique consulting firm, top consulting firm for culture, and top consulting firm for diversity. This only happened because of the incredible people that decided to make LeapPoint their home. We work hard, we support each other, we look for opportunities to learn and grow, and we put our customers at the center of everything we do…some firms say it, we actually do it.

This maniacal focus on helping customers deliver outcomes that propel business forward led us to the creation of a framework that now has a long history of connecting people, processes, and systems. We call it Connected WorkTM and it’s how we deliver powerful experiences for customers and employees. We believe in it so much we created the first ever Connected Work Officer executive role.

As you can imagine, we move fast, we wear lots of hats, and we stand behind each other so that when someone falls a teammate is there to catch them. Make no mistake, this makes for a unique environment, which means we are looking for unique people.

We put our people first, we invest in giving them the tools they need to be successful here and beyond, and we want them to be healthy, happy, and fulfilled while doing work that matters.

If this excites you, let's have a quick chat to get to know one another and discuss your future.

EEO Statement:
LeapPoint, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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